We're already under contract — can we still talk?
Yes. Most of our new customers came to us mid-contract. Send us your current proposal and we'll tell you in writing whether you're overpaying, what's missing, and when you can switch without penalty.
Do you work on our brand?
Otis, Schindler, Kone, ThyssenKrupp, Fujitec, Mitsubishi, Dover, Westinghouse, plus most legacy controllers. 25+ years of hands-on experience across all of them.
What does a maintenance contract actually cost?
On quarterly visits: Standard starts from $150/elevator/month (billed quarterly), Premium from $220. On monthly visits: Standard from $180, Premium from $250. Pricing scales with equipment age, elevator count, and scope. You'll get a line-item proposal, not a number over the phone.
Quarterly vs monthly visits — which one do I need?
Most Houston buildings — small office, low-rise residential, light commercial — are well-served by quarterly preventative visits. It meets code, catches the same issues, and saves you ~$30/elevator/month. Monthly visits are the right call for high-traffic buildings: hospitals, hotels, busy high-rise residential, anywhere the elevator runs hard. If you're not sure, we'll tell you which one fits when we walk the building.
Is the annual TDLR inspection really free on Premium?
Yes. Premium customers get one annual TDLR inspection per elevator included — we book it, run it, file the paperwork, and hand you the compliance report. Third-party inspections normally run $300+ per elevator, so on a 4-elevator building that's $1,200+ a year you're not paying out of pocket.
How fast do you show up in an emergency?
Average arrival inside the Beltway is under 60 minutes, day or night. Premium contracts get a 15-minute callback SLA — a technician, not an answering service.
Are you licensed and insured to Houston code?
Yes. Texas-licensed elevator contractor — commercial liability + auto insurance + workers' comp on every tech. We'll attach full COIs with any proposal on request.
What if Fares is on vacation?
Fair question. We're a two-technician shop with a documented on-call rotation. Calls are answered 24/7 by whoever is on, and the person who picks up has the authority to dispatch, adjust schedules, and authorize repairs — no "I'll have to check with…" loop.