Maintenance that shows up — and shows you what we did.
Our preventative program runs against the same six-module scope every visit, aligned to ASME A17.1 / CSA B44 Section 8.6 Maintenance Control Program — the standard Texas state inspectors look for. You get a written report after every visit, priority emergency dispatch, and pricing that scales transparently with your elevator count. Standard and Premium plans, no surprise add-ons.
Six modules. Every visit. Documented.
The scope is the scope. We don't unbundle it to compete on price and we don't skip modules to hit a route quota. Every visit covers all six.
Sheaves, bearings, doors, leveling
Door operators, interlocks, gate switches, sheave wear, bearing condition, ride-quality leveling. Hydraulic seals, packing, and oil condition on hydro units. Traction rope inspection on traction units.
Controller logic, power continuity, diagnostics
Relay panel, contactors, drive parameters, fault history pulled and reviewed every visit, then logged. Voltage and current readings spot-checked against baselines. Battery test on emergency lowering.
Governor, buffers, brakes, interlocks
Overspeed governor, safety jaws, buffer condition, brake adjustment, hoistway interlock continuity, emergency stop, top-of-car lighting and run-stop. Anything code-required to be tested at our cadence.
Phase I & II recall, ADA accessibility checks
Fire-service recall validated, smoke detector recall integration confirmed, in-car emergency communication tested, ADA-compliant fixture function (cab buttons, hall fixtures, audible signals, leveling tolerance for accessibility).
Machine room, pit, hoistway lubrication
Pit pumped and cleaned. Machine room swept, MR lighting verified. Rails and door tracks lubricated. Anything we find broken or out of place that's not in scope, we flag — we don't quietly leave it.
Written report, MCP record-keeping, inspection prep
After every visit you get a written report — what we did, what we found, what we recommend, with photos where it helps. That's also your A17.1 Section 8.6 MCP record, ready for state inspection.
Standard or Premium. Same scope every visit. Different perks.
Both plans run the same six-module scope. Premium adds a 15-minute callback SLA, a free annual TDLR re-certification inspection, and priority parts ordering. Pricing scales with elevator count.
- ✓ Full six-module scope every visit
- ✓ Written report after every visit
- ✓ A17.1 Section 8.6 MCP records maintained
- ✓ 24/7 emergency dispatch — real human
- ✓ Avg arrival under 60 min inside the Beltway
- ✓ Honest line-item invoices on extra-scope work
- ✓ 15-minute callback SLA, 24/7
- ✓ FREE annual TDLR re-cert inspection
- ✓ Priority parts ordering on emergency repairs
- ✓ Annual capital-planning walkthrough — what's coming due
- ✓ Fares or Kayed personally on file as your escalation contact
- ✓ Price-match any written competitor proposal for comparable scope
Pricing scales with elevator count and equipment type. Hydraulic, traction, and MRL all covered — no upcharge for "complex" units.
A family-run shop where the techs answer to the owners — and the owners answer to you.
Arise is co-owned and run by brothers Fares and Kayed Al-Salim. Fares spent 25+ years inside the machine rooms of the same major service companies Houston property managers complain about today — Schindler, Dover, Westinghouse, Thyssen, Otis, Kone, Fujitec, Mitsubishi. He knows what good maintenance looks like because he was the tech the majors sent. Kayed runs operations and accountability — when an account stops getting the service it signed up for, an owner sees it before you have to call to complain.
You get the technical depth of a major on the wrench, run like a local shop on the phone. Two brothers on the org chart. No call-center routing, no Tier-1 screening, no "your account manager is on PTO." Real people you can reach when something breaks.
Maintenance questions, answered straight.
How often do you visit?
Quarterly is standard for most buildings — that's what ASME A17.1 / Section 8.6 MCP supports for typical commercial duty cycles. Hospitals, hotels, busy high-rise residential, and other high-traffic buildings move to monthly. We size cadence to actual elevator usage, not to whatever maximizes our route density.
Are you locked in to one brand or proprietary parts?
No. We service every major equipment line we've worked on for 25+ years — Otis, Schindler, Kone, ThyssenKrupp, Dover, Westinghouse, Fujitec, Mitsubishi, and more. We don't refuse to service "another contractor's" controller, and we don't price-gouge access to it. If you ever leave Arise, the next contractor can pick up where we left off without paying a "transition fee."
What's actually included in the monthly cost?
The full six-module scope every visit, written reporting, MCP record-keeping, and 24/7 emergency dispatch — including the dispatch call, the diagnosis on site, and minor in-scope adjustments. Repair parts, code-driven retrofits, and out-of-scope component replacement are quoted separately, line-item, before we proceed. No "we found something while we were there" surprise invoices.
What about the annual TDLR inspection?
Texas requires annual elevator inspections by a TDLR-licensed inspector. Premium plans include the inspection at no additional cost — we coordinate scheduling, attend on your behalf, address any deficiencies, and you get the resulting cert delivered. Standard plan customers can add it as a flat-fee line item.
Can you take over from our current provider mid-contract?
In most cases, yes. We help you read your existing contract — auto-renewal trap clauses, cancellation notice windows, escalator clauses — and time the transition so you don't get hit with breakage fees. If your contract has a 90-day notice provision, we plan around it. We've taken over from every major in Houston.
What if I just want a one-time inspection or troubleshoot — no contract?
Available. We do hourly work and one-time site visits for buildings that aren't ready to commit to a contract. No pressure to sign up after — and if you do later, we credit a portion of that visit against your first quarterly invoice.
Get a written maintenance proposal. With actual prices.
The walk-through is free. You'll get a line-item proposal — Standard and Premium options, by elevator — within a week. We price-match any written competitor quote for comparable scope, and we'll tell you when the competing plan is actually a better fit (it sometimes is).