24/7 callbacks by a technician. Not an answering service.
When you call us at 2 AM, the person who picks up is someone who can actually dispatch — not a script reader who promises a callback "by morning." Our technicians are typically on site under 60 minutes inside the Beltway. Premium maintenance customers get a 15-minute callback SLA. Entrapments, door faults, controller faults, hydraulic leaks, leveling problems — diagnosed and fixed by people with 25+ years on the equipment.
If it's broken on a commercial elevator in Houston, we've fixed it before.
Hydraulic, traction, MRL — every major brand. We don't refuse calls because someone else "owns" the controller.
Entrapments
Stuck-between-floors emergencies. We dispatch immediately, work with the fire department or building staff if needed, and stay on site until the riders are out and the cause is diagnosed.
Door faults
Doors not closing, not opening, reopening on close, hitting safety edges intermittently. Operator adjustment, gate-switch faults, interlock chain breaks, photo-eye issues — most fixed same-visit.
Controller faults
Persistent fault codes, unit running on emergency mode only, stalls and resets, drive faults. We carry diagnostic tooling for every major controller line — Schindler, Otis, Kone, Thyssen, Dover, Prima, Smartrise, Motion Control, GAL, etc.
Hydraulic faults
Slow up, slow down, drift to floor, packing leaks, oil contamination, valve hunting. Pump/motor diagnosis, valve replacement, packing kits, hose & fitting, oil flush.
Leveling problems
Cab stops short, overshoots, floor-to-floor variance. Selector adjustment, encoder issues, brake adjustment, leveling-vane alignment.
Code & inspection failures
Failed TDLR re-cert? We'll review the inspection report, identify the actual code section that's at issue, fix the deficiency, and walk it back through with the inspector. Most are simpler than the report makes them sound.
What actually happens between your call and a working elevator.
A real human picks up.
No script. No "your call is important to us." Either Fares, Kayed, or one of our dispatchers — someone who knows the building base and can route the right tech. Premium contracts get a 15-minute callback SLA; everyone gets a real person on the first call.
Triage on the call.
Entrapment? We dispatch immediately, no questions asked, and stay on the line if you want. Non-emergency? We ask 4–5 questions to size the problem so the tech rolls with the right parts and tooling. We keep parts inventory on common Houston-market controllers — you're not waiting overnight on shipping.
On site, diagnose, fix.
Average arrival under 60 minutes inside the Beltway. The tech walks the unit, pulls fault history, runs diagnostics, calls the office if a part needs sourcing, and either fixes it on site or quotes the repair before doing anything that runs the meter past the dispatch fee.
Honest invoice.
Line-item invoice. Labor hours actually worked, parts at fair markup, dispatch fee disclosed up front. No "discovered while we were there" surprises. If the next visit is going to be expensive, we tell you before it happens — not after.
A family-run shop with a major's technical depth. The phone gets answered.
Most of the property managers we serve came to us after a bad emergency call experience with a major: a callback that never happened, a tech who didn't have the right parts, a 4-figure invoice for a service that took 20 minutes. We built Arise to be the opposite of that. Brothers Fares and Kayed Al-Salim co-own the company. Fares spent 25+ years inside the machine rooms of the same majors that frustrated those PMs. He's the tech you'd want them to send.
Houston-based. 100-mile service radius. Licensed Texas elevator contractor, fully insured. Dispatch is local — not routed through a 1-800 in another time zone. When something is on fire, you're talking to someone in Houston who can be in your machine room before lunch.
Repair questions, answered straight.
Do I need a maintenance contract to get emergency service?
No. We respond to emergency calls from non-contract buildings — same number, same dispatch, same techs. Pricing for non-contract emergency work is on a one-time basis (dispatch + hourly + parts), and we'll quote it before we start. Premium contract customers get the 15-minute callback SLA and priority routing if multiple calls come in at once.
What's your average arrival time?
Inside the Beltway, our average arrival on emergency dispatches is well under 60 minutes. Outside the Beltway out to our 100-mile radius, expect 60–120 minutes. We'll give you a realistic ETA on the call so you can plan around it — including whether to call your fire department for an entrapment that's been stuck more than a few minutes.
Will you work on a controller my last contractor said only they could service?
Yes. There are very few elevator controllers in commercial use that are genuinely "proprietary lock-out." Most "we're the only ones who can fix this" claims are sales tactics. We carry diagnostic tools for Schindler, Otis, Kone, Thyssen, Dover, Prima, Smartrise, Motion Control, GAL, and the major hydraulic controller lines — and we'll tell you up front the rare cases where vendor support genuinely is required.
How do you charge for emergency calls?
Premium contract customers: included in the contract for in-scope work, only labor + parts on extra-scope. Standard contract customers: priority dispatch with reduced hourly. Non-contract: dispatch fee + hourly labor + parts at fair markup, all disclosed before we start. Late-night and holiday rates apply to non-contract emergency calls — also disclosed up front.
What if you can't fix it the same visit?
We'll tell you what's needed, what it costs, and a realistic ETA on parts. For mission-critical units (hospitals, residential high-rises), we keep common controller boards, door operators, and hydraulic components in inventory — most repairs are completed within 1–2 visits. For genuinely unusual parts (older proprietary controllers, obsolete drives), we source as fast as the manufacturer or aftermarket supplier allows and keep you updated.
Can you fix a unit that just failed its TDLR inspection?
Yes — and we'll do it without telling you "you need a full modernization" unless the inspector's report genuinely calls for that. Most TDLR re-cert failures are 1–3 specific deficiencies that can be addressed for a fraction of a modernization scope. We'll review the report with you, quote the actual fix, and walk it back through inspection.
Elevator down? Call us first.
One number, 24/7, every day of the year. Real human dispatch. Average arrival under an hour inside the Beltway. We'll tell you on the call whether we can fix it tonight, what it'll cost, and how to get back to working order.